The Wendells' process matches core values and personal desires, and tries to eliminate personality incompatibilities. The questionnaire and matching process has been designed in conjunction with a Professor of Psychology who is a world leader in relationship research. This is state of the art with a full commitment to improvement and ongoing research.

A You can restore matches back to their original folder by clicking the restore icon. However, after 5 days any profile in the "closed" folder will be deleted from your current queue by Wendells.

Many people don’t wish to feel “locked in”. They want to start open ended and see how it works out. This is very true of males more so than females. We ask you to keep an open mind yourself and explore these possible partners. You never know where it might lead you, many strong relationships start off from a casual friendship.

Desires or preference are just that - a preference and in most cases will not impact on the relationship. Wendells will do its' very best to match you with people who have the traits you desire but sometimes it is not possible. It is important that you mark each preference a "5" only if it is very important to you. However, the more "5s" the harder it is to find matches that meet you preferences, personality, values and live within a reasonable distance from you.

If a possible match has children but they are not dependant and over 18 years of age Wendells will still match you. Children in this group represents little to no involvement from you in the relationship therefore should have minimum impact.

You will get this message if a person has left Wendells or has placed your profile in the closed folder.

This message means the possible match has seen your expression of interest and has not responded. This doesn't only mean there is no interest, some people just can't make up their mind and leave their options open. You should consider closing them at this time.

It is a simple and quick way to tell someone you may be interested in them and you would like them to respond. If you have any interest at all please use this feature.

If you have read a profile and think the person is of interest but you are not willing to communicate with them until you can see their photo then click on Request their photo. It is best however to wait for their response before you close them as a possible match.

 As you are not face to face it is hard to know if there is any interest from the other party to communicate. There are no "signals" or lead up to the initial contact. Sending a smile is not committing to anything except to say to that person they may be of interest to you. This is vital for both women and men to do this when internet dating. As no one knows who you are at this stage there is no risk in sending a smile if you have interest in another Wendells' member.

The main reason why people don’t get many matches is the number of Wendells members in your area who match your personality, values and desires. While there are a lot of new members joining each month they maybe not be in your geographical location. It is rarely your personality or values are the limiting factor. However, please keep in mind the more deal breakers and desires rated as a “five” you have in your profile the less possible matches there will be available in your area. You can review and edit your preferences at any time.

Yes, it is possible if something has changed about their profile details. The main changes that trigger this are they now have a photo and didn’t have one before, or have changed details that might change your mind about them as a possible match.

There is a small icon beside each profile to let you know if they are currently online if you wish to live chat to them. If they are currently online it will be green if offline it will be red. If you don’t want people to know you are online you can set your own status to offline. Go to My Home and click on the drop box My Status on the left side. Select "offline" and you will appear offline to others.

The reason for this is you have selected the wrong sex at sign up. You can change this in My Profile - Sign up details. Go to the desired gender and change to the correct one. Don’t forget to save your changes. Any same sex matches in your available folder please close and new matches will be the correct sex.

Deal breakers are traits that you will not accept in a relationship. These are ’no go’ areas, when Wendells determines that a possible match has any of these traits they will not be presented to you for your consideration. Please select the six top deal breakers that are the most important for you.

 The first bar of the graph is the overall compatibly match as a couple out of 10. The following three bars display the compatibly of your core values, preference and personality respectively on a scale of 1 -10 with 10 being the best match. Wendells recommend you look to the overall compatibly bar graph (top one) as a good guide as to how well Wendells thinks this person matches you.

New folder

Profiles in this folder are those who are a match to you based on their personality and your preferences but the chemistry is up to you. If someone is of any interest at all to you click on their name and then click the express interest link. Their profile then moves to the pending folder pending their expression of interest in return. If there is someone you do not wish to communicate with at this time click the close match link. If you are unsure then leave the profile in the folder and keep your options open.

Pending folder

This folder is where we place possible matches that you have expressed any interest in and are awaiting their expression of interest in return. If they too express interest in you their match profile will automatically move to the active folder and all lines of communication will become active between the two of you. If any of your possible matches has been in pending for a prolonged period of time they may be offline, left the site or have little interest in communicating.

Active folder

This is the folder where both parties have expressed interest in each other and the full options for communication are now available. Click on send message to email each other with Wendells anonymous internal email system. Click on request chat to arrange a time for a live chat with either text and/or video. Click on chat to live text or video chat to each other. Both parties must be online at the same time for this live option to be active. If you have no further interest in a person click on the close link.

Closed

This folder contains the profiles of the people who you feel might not be suitable. Once a profile is placed here it will remain for 5 days and then be deleted by Wendells. At any time during this 5 day period you may restore this profile to its original folder if you change your mind by clicking on the restore link.

The main reason is you have supplied Wendells an invalid email address and therefore you are not receiving notifications. You may edit your email address in My account, Account settings. If this is not the cause then check if they are enabled. Go to My account, Notification settings and ensure the boxes are ticked to enable email or SMS notifications.